Homescanner

Terms of Service

Effective date: 12 May 2026 · Last updated: 12 May 2026

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the Homescanner website and platform at homescanner.co.uk ("Service"), operated by Homescanner Ltd, a company registered in England & Wales ("we", "us", "our").

Registered address: [REGISTERED ADDRESS]
Contact email: hello@homescanner.co.uk

By creating an account or using our Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

2. Eligibility

You must be at least 16 years old to use the Service. By using the Service, you represent and warrant that you meet this age requirement. If you are under 18, you confirm that you have obtained consent from a parent or guardian.

3. Account Registration

To access most features, you must create an account. Authentication is managed through Auth0 and you may register using your email address or via social login providers (Google, Apple, Facebook).

You are responsible for:

  • Maintaining the security of your account credentials
  • All activity that occurs under your account
  • Notifying us immediately of any unauthorised access at hello@homescanner.co.uk

4. Service Description

Homescanner is a UK property analytics platform that provides tools for property tracking, comparison, financial calculations, and AI-powered analysis. The Service includes:

  • Property portfolio management across buyer, renter, owner, landlord, and seller modes
  • Property import from third-party sources (Rightmove, Zoopla)
  • AI-powered property comparison and analysis (powered by OpenAI)
  • Mortgage calculators, stamp duty calculators, and rental yield tools
  • Interactive property maps (powered by Mapbox)
  • Bills tracking, maintenance scheduling, and home management features

5. Subscriptions & Payments

5.1 Subscription Tiers

The Service is available in multiple subscription tiers (Free, Pro, and Portfolio). Features and usage limits vary by tier. Details of current plans and pricing are available on our website.

5.2 Billing

Paid subscriptions are billed in advance on a recurring basis via Stripe. By subscribing to a paid plan, you authorise us to charge the applicable fees to your chosen payment method.

5.3 Cancellation & Refunds

You may cancel your subscription at any time from your billing settings or via the Stripe customer portal. Upon cancellation, you will retain access to paid features until the end of your current billing period. Refunds are provided at our discretion and in accordance with applicable UK consumer law, including the Consumer Rights Act 2015.

5.4 Price Changes

We reserve the right to change subscription prices. We will give you at least 30 days' notice of any price increase. Continued use after a price change constitutes acceptance of the new price.

6. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of these Terms
  • Attempt to gain unauthorised access to any part of the Service or its infrastructure
  • Interfere with or disrupt the Service or servers connected to it
  • Use automated tools (bots, scrapers) to access the Service beyond normal use
  • Upload or transmit viruses, malware, or other harmful code
  • Impersonate any person or entity
  • Use the Service to harass, abuse, or harm others
  • Resell, sublicense, or commercially exploit the Service without our written consent

7. User Content

You retain ownership of all data and content you submit to the Service ("User Content"), including property details, financial calculations, and notes.

By submitting User Content, you grant us a limited, non-exclusive licence to store, process, and display that content solely for the purpose of providing the Service to you. We will not use your User Content for any other purpose without your consent.

You are responsible for ensuring that your User Content does not infringe any third party's rights.

8. Important Disclaimers

8.1 Property Data Accuracy

Property data displayed on the Service may be sourced from third-party websites (including Rightmove and Zoopla) and public data sources (including HM Land Registry). While we make reasonable efforts to present accurate information, we do not guarantee the accuracy, completeness, or timeliness of any property data. You should always verify property details independently before making any decisions.

8.2 AI-Generated Analysis

Our AI-powered property analysis features use OpenAI's language models to generate insights and comparisons. AI-generated content is provided for informational purposes only and should not be relied upon as professional advice. AI outputs may contain inaccuracies or omissions. Always seek independent professional advice for significant property or financial decisions.

8.3 Financial Calculators

Our mortgage calculators, stamp duty calculators, rental yield tools, and other financial tools provide estimates for illustrative purposes only. They do not constitute financial advice. Results may not reflect your actual costs. You should consult a qualified financial adviser, mortgage broker, or solicitor before making financial commitments.

8.4 Not Professional Advice

Nothing on the Service constitutes legal, financial, tax, or professional property advice. Homescanner is a data analytics and organisational tool, not a regulated financial or property advisory service.

9. Intellectual Property

The Service, including its design, code, branding, and original content, is owned by Homescanner Ltd and is protected by copyright and other intellectual property laws. You may not copy, modify, distribute, or create derivative works from any part of the Service without our prior written consent.

Third-party data (e.g., Rightmove listings, Zoopla listings, Ordnance Survey data) remains the intellectual property of the respective rights holders.

10. Limitation of Liability

To the maximum extent permitted by law:

  • The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
  • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of the Service.
  • Our total aggregate liability to you for any claims arising from or related to the Service shall not exceed the amounts you have paid to us in the 12 months preceding the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

11. Termination

You may close your account at any time from your account settings. Upon account deletion, we will delete your personal data in accordance with our Privacy Policy.

We may suspend or terminate your account if you breach these Terms, with or without notice. In cases of serious breach, we may terminate your account immediately without refund.

12. Service Availability

We aim to keep the Service available at all times but do not guarantee uninterrupted access. We may suspend, withdraw, or restrict availability of all or any part of the Service for business or operational reasons. We will try to give you reasonable notice of any planned suspension.

13. Third-Party Services

The Service integrates with third-party platforms including Auth0, Stripe, OpenAI, Mapbox, Rightmove, and Zoopla. Your use of these third-party services is subject to their own terms and privacy policies. We are not responsible for the practices or content of third-party services.

14. Changes to These Terms

We may revise these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. For significant changes, we may also notify you via email. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

15. Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, you may also have additional rights under applicable consumer protection legislation, including the Consumer Rights Act 2015. Nothing in these Terms affects your statutory rights.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions shall remain in full force and effect.

17. Contact Us

If you have any questions about these Terms, please contact us at hello@homescanner.co.uk.